Terms and Conditions

1. Definitions

• “Company”, “We”, “Us”, “Our” refers to Green Urban Pest Control Dubai.

• “Customer”, “Client”, “You” refers to any person or entity booking or using our services.

• “Services” refers to pest control treatments, inspections, maintenance programs, and any related offerings.

2. Service Delivery

• All treatments are carried out by trained, licensed, and Dubai Municipality–approved technicians.

• Service timings are based on appointment slots and may vary due to operational conditions.

• Customers must provide accurate property details (size, type, pest issue) prior to booking.

• For certain infestations, multiple visits may be required depending on severity.

3. Customer Responsibilities

• Ensure safe access to the premises at the scheduled time.

• Remove valuable items, cover food, and secure pets before treatment (if required).

• Follow all safety guidelines provided by our team after the service.

• Inform the technician of any sensitive individuals on-site (children, elderly, pregnant women, pets).

4. Payment Terms

• Full payment is required upon completion of service unless otherwise agreed in writing.

• Online payments, cash, bank transfers, and approved digital wallets are accepted.

• Prices listed on the website or shared in quotations may change without prior notice.

5. Refund & Cancellation Policy

• Cancellations made at least 24 hours before appointment time are free of charge.

• Same-day cancellations or no-access visits may incur a service charge.

• Refunds are only provided in cases of duplicate payments or genuine service issues verified by the company.

6. Warranty & Guarantee

• Certain services include warranty periods depending on the treatment type (e.g., 3 months, 6 months, annual contracts).

• Warranty is void if:

  • The property is not kept clean or hygienic.

  • Customers use external chemicals or tamper with our treatment.

  • New renovations or pest entry points appear after service.

  • Infestations arise from external factors not under our control (drainage, neighbor units, structural leaks, etc.).

7. Limitation of Liability

• We are not responsible for damage caused by pre-existing conditions, poor maintenance, or hidden structural issues.

• The company is not liable for health reactions caused by not following technician instructions.

• The customer is responsible for securing valuables and fragile items.

8. Service Reports & Documentation

• After each visit, customers receive a digital or physical service report.

• Annual contracts include scheduled inspections and follow-up visits as per agreement.

9. Use of Website

• All content on our website—including text, images, and branding—is the property of Green Urban Pest Control Dubai.

• Unauthorized copying, reproduction, or distribution is prohibited.

10. Privacy Policy

• Customer information is kept confidential and used only for service delivery, communication, and invoicing.

• We do not sell or share personal data with third parties unless required by law.

11. Appointment Rescheduling

• Customers may request rescheduling subject to availability.

• Extreme weather, government regulations, or emergency conditions may require the company to reschedule services.

12. Governing Law

• These Terms & Conditions are governed by the laws and regulations of the United Arab Emirates.

• Any disputes shall be resolved under UAE jurisdiction.

13. Contact Information

For questions or support, please reach us at:

📧 Email: info@greenurban.ae
📞 Phone/WhatsApp: + +971 52 294 3089